Get to Know Us

At Olender's, we are here to help you with any concerns regarding your vehicle. You'll get nothing but the very best care and service from Olender's and our staff. Let us earn your trust and respect. During business hours, we provide immediate estimates, but for after-hours enquires, we provide free estimates by the next business day.

If your vehicle has been towed to another facility, you still have the right to choose your preferred repair facility. If you choose Olender's, simply notify us, and we will make all necessary arrangements to have it transported to one of our locations. Olender's will arrange payment of all appropriate towing and storage charges.

 

If you need an appraisal, we want you to know that every appraiser at Olender's is licensed by the State of Connecticut and is I-CAR trained. We are a direct repair or preferred shop for many insurance companies. We have a designated appraiser for each insurance company. That designated appraiser is familiar with that particular insurance company’s procedures and personnel. This allows the claim and repair process to flow more smoothly. The designated shop appraiser will work with you from start to finish. Any questions before, during, or after repairs should be directed to your designated shop appraiser.

 

If you already have an appraisal from an insurance company, we will use it as a starting point for the repair process. If we find additional damage or if the repair time is insufficient, we will contact the insurance company directly and negotiate with them for whatever is necessary to repair the vehicle properly.

 

You can be sure that your vehicle will be repaired properly. The insurance company is required by law to return the car to pre-accident condition. Olender’s will identify and repair all accident-related damage. Olender’s has a working relationship with all insurance companies and will never compromise our repair quality or repair procedures. All insurance companies are aware of Olender's commitment to quality, and Olender's has always been able to negotiate an agreement with the insurance companies to complete the repair properly.

 

All repairs are guaranteed for as long as you own the car. Olender's guarantees our repairs for as long as you own the vehicle. Additionally, many of the insurance companies offer nationwide guarantees on our repairs, so you are covered even if you move away from this area. Please contact your Olender’s appraiser if you have any issues or concerns after you pick up your vehicle.

 

What if some damage is not noticed until after the vehicle has been completed and driven away? The insurance company is responsible to put your vehicle back in the condition it was in before the accident. We can reopen a claim for any accident-related damage that is discovered during a reasonable period following the completion of the repair.

 

If you need a rental car, Olender's locations have satellite Enterprise Rental offices on-site. This enables you to drop your vehicle for repair and pick up a rental at Olender's. Enterprise will coordinate direct billing with insurance companies. Enterprise does require a non-cash deposit.